Test with 1M+ Agents
Meet Agentic CX Simulator the world's first AI-powered synthetic consumer testing lab for customer facing chatbots.
Powered by Socialtrait's Audience Behaviour Simulation Engine — the same
technology used by Fortune 500 brands for synthetic consumer research.
The gap between "it works in testing" and "it works for customers" is where brand damage, liability, and churn live. We close that gap.
The world's first audience behaviour simulation engine.
Trusted by Fortune 500 brands for synthetic consumer research, Socialtrait's Audience Behaviour Simulation Engine is the science behind every test. Not averages — tailored AI agents mimicing your actual Targent Audience and the actual decisions.
Built on years of behavioural research.
Grounded in how people actually think, decide, and interact — not synthetic averages. Every persona is calibrated to validated consumer behaviour models, so simulations reflect the diversity of your real audience.
real-time updates
Configure
Point Agentic CX Simulator at your chatbot. No SDK. No code changes. Define your target audience profile and shopping intents in minutes.
Simulate
Hundreds of AI personas each behaviourally distinct begin interacting with your bot simultaneously. Every edge case, every demographic, every intent gets tested at once.
Diagnose
A layered report surfaces every failure: executive health score, root cause clusters, session-level drill-downs, and exact conversation moments where the bot broke.
Fix & Retest
Prioritised, actionable recommendations tell your team exactly what to fix. Retest in the same session to validate the improvement.
Health Score
35/100
Business Risk
Liability Exposure
Metrics
For the C-Suite
Health score. Business risk summary. Liability exposure. One screen.
Issues & Root Causes
1
Prompt Deficiency
Critical
2
Retrieval Failure
High
D
Dennis Priesltey
Invited
For Product & QA
Root cause clusters. Priority ranking. Recommended fixes. Sprint-ready.
Application review
Recommendations
Filter first, retrieve second
Guardrail before you recommend
Surface only what fits
Onsite
1:30 h
For Engineering
Session level drill-downs. Exact conversation transcripts. Reproducible failures.
Improved Sales and Customer Experience
Validate product discovery & basket-building flows using synthetic consumers, & identify friction points that lead to drop-offs, poor experiences, & lost conversions impact revenue.
Compliance & Regulatory Risk Reduction
Meet obligations under the EU AI Act and sector-specific regulations. Surface safety-critical failures in health, finance, and safety use cases before they become regulatory events.
Strategic Visibility for CTOs & Business Leaders
Gain a clear view of agent health, operational risks, and overall business impact across workflows, helping teams identify issues earlier and make faster, informed decisions.
Who it's for
Retail & E-commerce
Product recommendations, returns, size guidance. Every wrong answer is a lost customer.
CPG & FMCG
Ingredients, allergens, product claims. Every wrong answer is a recall risk or a regulatory event.
Travel & Hospitality
Bookings, policies. Every wrong answer is a cancellation, a refund, and a one-star review.
Healthcare
Symptoms, dosage, contraindications. Every wrong answer a patient risk.
Financial Services
Eligibility, rates, account guidance. Every wrong answer is a compliance event.